![]() ![]() Lastly, the role of the judge will be played by the relevant card network (usually Visa or MasterCard).Īnd since a chargeback is similar to a day in court, you'll need to provide your ‘lawyer’ (in your case, Revolut) with evidence to support your case. The merchant you're disputing the transaction with becomes the defendant and their bank or payment service provider becomes their lawyer. Think of raising a chargeback as a court trial, where you take on the role of the plaintiff and your bank/card issuer becomes your lawyer (for illustration purposes only). What documents should I submit for my chargeback? □ Remember to provide all the relevant information and documentation to maximise our chances of a successful submission. You will also be asked to attach supporting documentation along with the form. ✅ In most cases, the form is the most important documentation we exchange with the merchant. ✅ It provides us with important details to support your case ✅ It clarifies the reason for your dispute This is the most important document in your chargeback case and you must be extremely careful to fill it out thoroughly, by providing open and honest information. If the selected issue allows us to raise a chargeback, you’ll have a ‘Submit Chargeback Form’ button.Tap on ‘Report an issue’ and select the issue that suits your problem. ![]() From your transaction history, select the relevant transaction.If you have a Revolut account, the easiest way to raise a chargeback is to fill out our in-app chargeback form. If you find yourself in any of these situations (and many others), you can choose to dispute one or more transactions on your account, by raising a chargeback. □ Get charged for a fraudulent transaction □ Get goods delivered that weren't as described, were counterfeit or not delivered at all. □ Get charged in the wrong currency when paying the bill at a restaurant □ Get charged for a transaction that was declined by the merchant You may want to dispute a transaction if you: ![]() In an ideal world, you would never need to dispute a transaction because everything should work flawlessly, but in reality, things can sometimes go wrong. ✅ If all else fails, you can request a chargeback, but the process itself will be governed by your card network (Visa or MasterCard) Back to basics - why and when would you dispute a transaction? □□⚖️ ✅ You should always try to resolve any issues directly with the merchant before requesting a chargeback - this should be reserved as a last resort to recover your funds ✅ A chargeback allows you to dispute a completed transaction with a merchant, if you were charged by mistake or if you were a victim of fraud A chargeback differs because the return of funds happens only after you've successfully disputed a completed transaction with the merchant.īut before we talk about disputing transactions, there are a few important things you need to know about chargebacks: So, in a sense, a chargeback is similar to a refund because your funds are returned to your account. ![]() If you break down the word chargeback, you can pretty much guess that it's nothing more than a charge on your card that gets sent back to your account. Have you ever ordered something online, but then never received the goods? Or have you ever been charged for a declined transaction? Whatever the scenario, these situations can sometimes be a nightmare to deal with.īut don't lose it just yet there's light at the end of the tunnel - and this is where chargebacks come in. All rights reserved.There's a lot of discussion around the chargeback process, so we decided to analyse the whole procedure: what it is, when and how to request it, and how long it takes. Live better are marks and/or registered marks of Walmart, Inc. The "Spark" design ( * ), Walmart and Save money. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. App Store is a service mark of Apple Inc. Green Dot is a registered trademark of Green Dot Corporation.Īpple and the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Visa is a registered trademark of Visa International Service Association. Walmart Mone圜ards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Mobile or email verification and mobile app are required to access all features. Activation requires online access and identity verification (including SSN) to open an account. Must be 18 or older to purchase a Walmart Mone圜ard. ![]()
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